Shipping

All products are sold by RapidMaterials, an official distributor of S-5! products. The following shipping information applies to all RapidMaterials owned websites including BuyS-5.com, and all products including those purchased through BuyS-5.com.

Here are couple of things you need to know about shipping:

What you can expect from us:

We will always package and prepare your items for shipping as soon as possible, and will have them ready to pickup by the carrier. Generally this is within 1-2 business days of receipt of your order. If your order is time critical, please contact us prior to placing your order. Note that shipments require transport by freight carrier generally have a longer lead time. 

What we can do to help:

If your shipment has already been issued a tracking number, but UPS has not yet picked it up, we can change the shipping to a faster method however you will be required to pay the difference in cost.

Expedited Shipping:

If you select and expedited shipping method (Next Day Air, 2Day Air, 3-Day Select) we will do our best to make sure the product ships the same day as ordered, however please note that expedited orders placed after 1:00pm eastern time may not ship until the next business day.

Note that Saturday and Sunday are counted as business days, so an order placed on a Friday afternoon after the 1:00 cutoff will likely not ship until Monday. Any expedited order placed over the weekend will not ship until Monday.

What is our out of our Control:

We do not have control over the actual time in transit. UPS (and all other carriers) have been operating with less that optimal manpower since the beginning of the Covid-19 outbreak, so there may be service delays.

Note that if you selected an expedited shipping service, UPS has reinstated its service guarantee, so if you package is not delivered within the advertised service window, contact us and we will work with UPS to get you a refund.

Freight Shipping 

Freight shipping continues to experience service delays. There simply are not enough available trucks and drivers to handle all of the freight being transported, so please expect that there will be service delays.

Note that, unless otherwise quoted, all freight shipments, including those placed online, do not include unloading services or liftgate services.

We (and LTL carriers) do not offer “piggy-back” forklift delivery, and liftgate delivery is generally limited by the size and weight of the materials being shipped.

In all cases, it is the responsibility of the customer to provide a means to unload at time of delivery.

International Shipping

International shipping rates are set by the carriers. Please note that we do not estimate, charge or collect any import duties, taxes or any other fees that might be required by the government of the country goods are being shipped to. If the country you ask us to ship goods to requires payment of import duties, taxes or any other fees, you will be notified by the carrier prior to delivery and will be required to pay the carrier. 

Note that import duties and taxes can vary widely by the type and use of the product. 

In the case of all international shipments, we highly recommend you contact a customs broker in your country prior to placing the order. Your customs broker can make your international shipment easy and pain free.

If you have any questions regarding shipping, please don’t hesitate to contact us. We can be reached at info@rapidmaterials.com and 770-405-1060.

We ship Monday through Friday except for the following:

Office Closed / No Shipping

  • New Year’s Day
  • Good Friday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving Day
  • Christmas Eve
  • Christmas Day

If the holiday falls on a Sunday, Monday is usually observed. If a holiday falls on a Saturday, Friday is usually observed.

Orders that are placed before 1:00 PM on the day before a holiday will be processed/shipped on the same day. Orders that are placed after 1:00 PM will be processed/shipped on the following business day.

 

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If you have questions, we’re here to answer them